In the rare event that a restaurant cannot fufill your order, you will receive an automated email from us entitled "Order declined". In this case, any online payment is immediately returned to your EasyWallet and available to re-use for another order. Should you choose not to reorder, a full refund can be requested via our contact us page and we will refund your money to your bank account. Depending on your bank, refunds can take up to a week to reflect in your account.
All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time you specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.